Most Voice AI agents are built in one to two weeks with additional week of testing prior to going live. Simple “message + transfer” setups can be faster, while more complex routing, scheduling, or integrations can take longer. The biggest factor is how quickly we get your business info (hours, services, routing rules, FAQs, etc.).

We’re not dropping in a generic bot — we’re building a working phone workflow for your business. Implementation typically includes:

- Call flow + routing design

- Training on your business info (FAQs, services, policies)

- Setting up transfer rules + fail-safes

- Testing with real scenarios

- Go-live setup and initial tuning

That work happens up front so the agent starts off solid instead of “learning on your customers.”

Your monthly covers the stuff that keeps it reliable over time:

- Monitoring and quality checks

- Ongoing hosting/management

- Support + troubleshooting

- Tuning as needed (within your plan’s included change/optimization budget)

- Call logs, transcripts, and recordings* (where enabled)

- Easy AI dashboard for managing contacts and conversations

When properly set-up, AI can be very reliable and consistent. We build agents to:

- Answer common questions confidently

- Transfer to a human when the call is outside scope

- Capture a message when transfer fails

- Avoid making up policies/prices you don’t want it to mention

We pride ourselves on building dependable solutions for our customers.

It won’t get stuck. We set it up to do one of these:

- Transfer to the right person/department

- Capture the caller’s info and reason for calling

- Send your team an alert

That's no problem. We make it easy for you to adjust your agent's knowledge in our dashboard. You can change things like FAQ, hours of operation, and knowledge files.

If you'd rather we manage it, you can also just tell us what you need changed.

- Small changes (hours, a couple FAQs, a wording tweak, update a transfer number) are usually handled within 24–48 hours.

- Bigger changes (new workflows, new departments, complex scheduling rules, new call flows) count toward your monthly retraining/optimization hours or get scoped as an enhancement.

Usage depends on volume — we don’t guess your bill, we show you what you’re actually using.

- Voice AI is typically ~$0.11–$0.18 per minute depending on voice/model/provider and call features.

- SMS is billed per message segment by your provider (usually a few cents per segment), and varies by message length and carrier rules.

Carrier/telephony charges are separate from your Easy AI subscription.

No. You can cancel services anytime.

Usually, yes. Most businesses forward calls to the agent or route calls through a number we provide. We’ll recommend the cleanest option based on how your phones are set up today.

Yes — there are three common approaches:

- Request-a-booking: The AI collects details and your team confirms - this is the option best suited for our Standard Voice AI.

- Live booking: The AI books directly into a calendar. This option is available to those on the Managed Voice AI plan.

- Text a booking link: The AI sends a booking link directly to the customer's phone. This is often the best solution if your scheduling rules are complex or span multiple time zones.

We can filter obvious spam patterns, add screening questions, and reduce time wasted on junk calls. No solution stops 100% of spam, but it can dramatically cut it down.

By default, we keep call logs and transcripts for quality and troubleshooting, and call recordings are enabled where your setup and state laws allow. If your industry has special requirements, we’ll configure retention and access accordingly.

Yes — when required, we can offer a HIPAA-oriented setup, but it’s not the default because it changes the tools, hosting, and paperwork involved. HIPAA compliance typically comes with an additional monthly cost and specific requirements (like BAAs) depending on your workflow.

We do! We can share quick demos (or tailor a short demo flow to your industry if needed) so you can see how it behaves in the real world. To setup a demo email us as [email protected].

If you aren't happy with your AI service, you may request a refund of the subscription cost within 30 days. To cancel services or request a refund, email us at [email protected]

You retain your voice agent through the provider it was set up on (i.e. Vapi, Elevenlabs, Retell) and may continue to use it. All prompts and training stay with the agent. All Easy AI hosting features (custom integrations, add-on automations, extra features, monitoring, and management) stop running.

Common info that is needed to get started: business hours, service list, FAQs/policies, who calls should go to, and any scheduling/CRM access if we’re integrating. For the specific workings of your business, we'll hop on a call guide you through it.

Every agent we build is custom-made to your business and needs. We want you to have the best, most capable AI possible - that's why we book a call to discuss everything before we start.

Yes. Voice is just one piece — we also help with SMS text-back, website chat, reputation management, and custom automations so your leads don’t slip through the cracks.